We are introducing a brand new update to our HelpScout Add-On for Gravity Forms. In this update you will find:

• Added security enhancements.
• Added the Help Scout Conversation Created notification event.
• Added the {helpscout:[prop]} merge tag
• Added various fixes and enhancements.

Provide a delightful customer experience!

Support your customers and integrate Gravity Forms with Help Scout simple to use Help Desk platform. With our Add-On, you can:

Assign To Mailbox: Automatically assign a ticket to a specific mailbox in Help Scout.

Assign To User: Automatically assign a ticket to a specific user in Help Scout.

Customize Ticket Content: Define and customize the content used to create the ticket using merge tags.

Our Help Scout Add-On comes included in our Pro plan with a lot of other great tools such as Zapier, Mailchimp, PayPal, Twilio and Slack. You can learn more about our Add-Ons here and their vast integrations to many services and built-in tools.

Help Scout Add-On v1.8 Changelog

• Added security enhancements.
• Added the Help Scout Conversation Created notification event.
• Added the {helpscout:[prop]} merge tag for use in notifications sent after the conversation has been created. Supported properties are id, number, status, subject, and url.
• Fixed a fatal error which can occur during feed processing if the get or create customer requests experience an issue.
• Fixed the BCC email addresses not being added to the conversation.
• Updated error logging statements.
• Updated the feed settings so mapping the customer first name field is required.