Need a refund? We can help but please read over the policy below before submitting a request.
We will be happy to consider a refund within the first 30 days of your original purchase or annual subscription renewal. Refund requests must include the license key, transaction ID, the date of purchase and the purchaser's email address. Requests with incomplete or inaccurate information will be disregarded.
REFUNDS WILL ONLY BE GRANTED FOR THE ORIGINAL LICENSE PURCHASE and DO NOT APPLY to product upgrades or annual renewals. No partial refunds will be granted for license downgrades, early termination, un-applied discount/coupon codes, etc.
By upgrading the software license, the buyer agrees they have had a reasonable opportunity to inspect the goods/software and signifies to the seller that the goods are conforming or that the buyer will take or retain them in spite of their nonconformity. At that point (even if the upgrade was within 30 days of the original purchase date) any upgrade amounts paid as well as the original purchase amount are no longer eligible for a refund.
Refund requests may take up to 14 days to process. All refunds will be granted at the sole discretion of Rocketgenius, Inc. Absolutely no refunds will be given after 30 days from the original purchase.
Please note that by purchasing the plugin, you agreed to the terms & conditions of use including the Refund Policy.
Refunds are only processed via the refund request form. Refund requests received via other means will be disregarded..
If you believe you are eligible for a refund based on these criteria, you may request a refund using the refund request form. Remember, refund requests MUST be submitted using the refund request form. Requests sent via email or other means will not be considered.
We reserve the right to change or modify the current refund policy with no prior notice.