Customer service made simple.
Help Scout is an all-in-one help desk platform – support your customers and your team with tools designed to make everyone happy.
Forms that create tickets
Every form submission becomes a Help Scout conversation – automatically assigned to the right mailbox and team member.
Built for support teams
Whether you’re a small team or a growing operation, Help Scout keeps conversations organized and customers looked after.
Included with Pro, Elite, and Nonprofit
The Help Scout Add-On is available with a Gravity Forms Pro, Elite, or Nonprofit license.
Create conversations automatically
Form submissions become Help Scout tickets – assigned, tagged, and ready to action.
Destination mailbox: Choose which Help Scout mailbox new conversations are sent to.
Assign to user: Automatically assign tickets to a specific team member.
Tags: Add tags to tickets for easy filtering and organisation.
Customize every ticket
Control the content and details of each Help Scout conversation.
Subject and message body: Use merge tags to build ticket content from form data.
Attachments: Include uploaded files with the conversation (up to 10MB).
CC: Copy other email addresses on the conversation.
Transparent pricing?
That’s affirmative.
The Help Scout Add-On is included with both a Gravity Forms Pro and Elite license. Get the details and always know what you’ll pay.
Best Value
Elite License
$259
per year
Buy Now
Unlimited Sites
Priority Support
WordPress Multisite
Elite License includes…
User Registration Add-On
Conversational Forms
Partial Entries Add-On
Polls Add-On
Signature Add-On
Survey Add-On
All of our Add-Ons are included with Elite!
Pro License
$159
per year
3 Sites
Standard Support
Pro License includes…
Stripe Add-On
Dropbox Add-On
Square Add-On
Zapier Add-On
Zapier Add-On
Trello Add-On
See why creators, teams, and businesses trust Gravity Forms to power their workflows
“
As a web designer, I have not found any other WordPress form application that is as easy to update and has as many features as Gravity Forms.
Kristin Pruis
“
Your customer service is very personal. Receiving quick email replies from your staff is gratifying and extremely helpful. I transferred licenses from me to two separate webmasters–it was seamless.
Claudia Siegal
“
I often have to create complex forms with conditional logic, and Gravity Forms is the only plugin I have found that is robust enough to do what I need.
Michele M.
Need more info?
Our extensive documentation, blog, and Learn site have all the resources you need to get started.
Documentation
Explore step-by-step documentation covering all things Help Scout.
Gravity Forms blog
Tips, tutorials, and advanced use cases for better forms, all on the blog.
Gravity Learn site
Follow along with short practical videos, courses, and webinars.
Frequently Asked Questions.
What does the Gravity Forms Help Scout Add-On do?
The Gravity Forms Help Scout Add-On connects your WordPress forms to Help Scout, automatically creating support tickets from form submissions so customer inquiries are easy to manage and respond to.
Can I create Help Scout tickets from WordPress contact or support forms?
Yes, when a form is submitted, the Help Scout Add-On creates a new ticket in Help Scout, allowing you to accept customer support requests directly from your WordPress site.
Can I assign Help Scout tickets to specific mailboxes or team members?
Yes, you can automatically assign tickets to specific Help Scout mailboxes and users, ensuring inquiries are routed to the right team member.
Can I customize the content of Help Scout tickets?
Yes, the add-on lets you customize ticket content using Gravity Forms merge tags, so each ticket includes relevant submission details.
Does the Help Scout Add-On support conditional logic?
Yes, Gravity Forms conditional logic allows you to control when tickets are created, ensuring only relevant submissions generate Help Scout tickets.
Which Gravity Forms licenses include the Help Scout Add-On?
The Help Scout Add-On is included with Gravity Forms Pro, Elite, and Nonprofit licenses.
Can I try Gravity Forms before purchasing?
Yes. Gravity Forms offers a free Elite demo that lets you test it as a full-featured WordPress form builder before committing to a paid license.
If I love the demo and decide to purchase Gravity Forms, do you offer a money back guarantee?
We want you to feel confident about purchasing Gravity Forms which is why we offer a 30-day money back guarantee. If you find Gravity Forms isn’t the best fit, simply send us a message! We’ll happily refund 100% of your money, no questions asked.