How may we be of assistance?

Our Support hours are Monday – Friday, 9 AM to 5 PM US Eastern Time.

Auto-renewals can be cancelled at anytime within your Gravity Forms account. Click the link below for more details.

• How to cancel auto renewals
• What happens when my license expires?
• The importance of keeping up-to-date.

You can enter your license key on the Gravity Forms settings page within your WordPress dashboard.

• How to find your license key

Gravity Forms licenses will automatically renew unless they have been cancelled. If you have cancelled your license you can restart your subscription.

• How to renew a license
• How to restart your subscription.

You can transfer your Gravity Forms license to another account using the process in the following article.

• How to transfer a license

Gravity Forms licenses can be restarted within your account if the license is cancelled but not expired. If your license expired recently support may be able to help you restart it

• If your License is still active and just cancelled, you can restart your license: How to restart your subscription
• If your license is expired, you can purchase a new license, at Gravity Forms pricing
• If you requested a refund by accident, Customer Support can help you re-activate your license.

A Gravity Forms license can be upgraded at any time to a higher license level. This gives you access to more Add-Ons and allows you to use your license on a greater number of websites.

• How to upgrade a license
• Gravity Forms license types

Please refer to the following articles that may help:

• How to find and enter your license key.
• List of Gravity Forms license key validation errors.
• Troubleshooting Gravity Forms key validation errors.

Still need help?
Visit our Technical support form (requires Gravity Forms account login) and send us more details.

A receipt for a previous transaction can be modified and re-reprinted from within your account.

• How to get a copy of your receipt

One payment method is stored with each license, and can be updated individually with each license.

• How to update your payment method

Auto-renewals can be cancelled at anytime within your Gravity Forms account. Check out this guide for more detail.

• How to cancel auto renewals
• How to restart your subscription

If you are chasing down a recent charge from your statement but are unsure what Gravity Forms is, these articles can help:

• What is this charge on my credit card?
• How to cancel auto renewals

Gravity Forms offers a “no questions asked” refund for up to 30 days after any transaction you have made. Here are some other links that may help:

• Help guide on the different ways to request a refund
• The official Gravity Forms refund policy

Error when purchasing and updating payment method

A Gravity Forms account is created for you automatically when you purchase, but if you wish to register an account without making a purchase, check out this guide.

• How to create an account

If you have not received a welcome email from Gravity Forms please check your spam folder. If it isn’t in your spam folder you can reset your password by following the guide linked below.

• How to reset your password

I do not know which account my license is attached to

Updating your Gravity Forms account email is simple following the process in the guide below:

• How to change your email address

You can request a password reset from the Gravity Forms login page. The following guide reviews the process in detail:

• How to reset your password

The GoDaddy support license comes with access to normal GoDaddy support but not Gravity Forms support. Check the out this guide for more detail.

• About GoDaddy Starter Licenses

One payment method is stored with each license, and can be updated individually with each license.

• How to update your payment method