Documentation Specialist/Technical Writer (WordPress Software Plugins)

Rocketgenius are looking for someone with a demonstrable knack for translating complex concepts into clear, concise documentation. A skilled communicator with a passion for technology, we want you to have some experience with Gravity Forms, and a demonstrated comfort working within a fast-moving product development process while always advocating for the accuracy, clarity and completeness of product documentation.

Location: Remote, you will work from home.
Type: Full-time employee preferred.

About Us: We are a leading provider of WordPress software plugins. Our cutting-edge solutions empower website owners, developers, and businesses to create powerful, feature-rich website forms that can be tailored through a myriad of extensive options to suit their to their unique business needs.

As a good candidate, you will be able to demonstrate competence in all of these areas:

• Excellent written and verbal communication skills in English.
• Solo writing experience in service of a software product line.
• A solid understanding of web development concepts, HTML, CSS, and JavaScript.
• An ability to read and quickly understand JavaScript and PHP code.
• Familiarity with WordPress and its ecosystem, including plugins and themes.
• An ability to write for a few differing audiences:

1. 1. Casual product users, looking for process guides to perform standard form related tasks.
   2. Experienced users, often independent website developers or agencies, who need to satisfy more complex use cases using more advanced offerings such as hooks/filters and custom code.
   3. Third-party product developers looking to develop products within our Gravity Forms ecosystem that require technical reference materials for APIs, objects and methods etc.

• Be comfortable setting up and maintaining a local WordPress test environment that can be used to investigate and test plugins scheduled for upcoming release.
• Experience with Github, such as being able to pull down PRs, building  and switching branches.
• Detail-oriented with strong organizational skills, and an ability to self-motivate, work independently, keep comprehensive notes, and meet scheduled deadlines.
• The capability to work in a time zone mostly compatible with U.S. business hours. Although your work may often be solo (and can be executed unrestricted by time of day), your fact-gathering processes do require a lot of team interactions.

As a GREAT candidate, you will be able to show expertise in one or more of the following areas:

• A high level of existing knowledge with Gravity Forms and its family of add-ons.
• Some knowledge of, or experience with, Gravity Flow.
• Experience authoring posts within a modern WordPress editor environment.
• Previous experience as a software engineer.
• Experience working within an agile software production or software testing environment, especially one with many remote resources.
• Experience in a technical support role that helped you better understand customer needs, and develop a friendly–yet direct–writing style.
• A process improvement mindset that demonstrably helped you to:
  • improve documentation practices that resulted in time or money saved.
  • establish or improve the standards for documentation that helped guide a team or organization.

  Benefits:

• A competitive salary.
• Comprehensive health cover for full-time US employees.
• Some flexibility with work hours.
• Very flexible PTO
• A collaborative and inclusive work environment.
• The opportunity to make a strong contribution in a small but dedicated team.

If you’re passionate about technology, have a knack for explaining complex ideas in simple terms, and want to contribute to the success of an innovative WordPress software plugins company, we’d love to hear from you!